Refund policy

At Touch the Throne Customs, every item is handcrafted and made to order. Because each product is personalized specifically for you — including custom designs, names, colors, sizes, photos, or event themes — all sales are final.

No Returns or Exchanges

We do not accept returns, exchanges, or cancellations once an order has been placed.
This is because:

  • Every item is fully customized and created uniquely per customer

  • Materials, printing, and production begin after your approval

  • Custom products cannot be resold or restocked

Order Confirmation Process

Before production begins, customers are required to:

  • Review and approve digital mockups or order details

  • Confirm spelling, colors, sizing, and personalization

  • Verify all final design elements

Once approval is received, your order immediately moves into production and can no longer be changed, cancelled, or refunded.

Quality Guarantee

Although we cannot accept returns, we take pride in delivering high-quality, detailed custom items.
If you receive an order that is damaged, incorrect, or defective due to an error on our part, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the issue

  • A brief description

We will review the situation and resolve it promptly.

Shipping Issues

We are not responsible for:

  • Delays caused by USPS, UPS, or other carriers

  • Lost or stolen packages marked as delivered

  • Incorrect addresses entered by the customer

If a package is returned due to an incorrect or incomplete address, the customer is responsible for any reshipping fees.